FAQ

Do I need to make an appointment?

Generally speaking, yes, it is best to schedule your appointment as far in advance as possible to ensure that the therapist that you wish to book is available.

That being said, it is often possible to arrange an appointment for the same day. Some of our therapists might even be available at very short notice (an hour to an hour and a half) but we can’t guarantee this.

If you’re looking for a massage at short notice, please, don’t hesitate to get in touch or book online and we’ll see what we can do for you.

What is your cancellation policy?

We understand that things change and you may have to cancel an appointment.

We are happy to cancel a booked treatment up to the day before it has been scheduled without a charge.

Unfortunately, we cannot cancel appointments with less notice as our therapists have to travel to you.

 

Can I choose my own therapist?

Yes, you can choose your own therapist, but you may have to wait for them to be available depending on their schedule and popularity. You can either contact us directly or simply book online and we’ll arrange the perfect massage for you.

Our philosophy at City Massage is to find the perfect fit between you and your therapist.

What happens at a massage?

Before any actual massaging happens, the therapist will have a brief chat with you to get to know exactly what you are looking for from your massage experience and answer any questions you may have. This is the perfect opportunity to raise any medical issues that may be relevant. This allows our experts to tailor the experience to your expectations and leave you with precisely the feeling you are seeking.

After this brief talk, the therapist will leave the room to allow you to undress to whatever level you are comfortable with and get situated on the massage table and cover yourself with a blanket.

Are tips expected?

While tips are always welcome and very much appreciated, they are not necessary. However, they can be a great way of letting your therapist know exactly just how outstanding a job they’ve done.

What if I want more or less pressure?

Just ask!

Our therapists are all highly trained and sensitive to your body’s needs, but good communication will boost the massage experience.

We pride ourselves on giving you exactly the massage you want and need, so please, don’t be shy in telling us!

How do I book?

You can book online via our booking page, by emailing us at info@thecitymassage.co.uk or by calling us on 020 81233802. Please visit our contact page for more details.

It is not necessary to register, but it can make future bookings quicker and easier and we offer a discount for members.

What about cleanliness?

Our therapists will wash their hands, clean and disinfect the chair or table and provide a fresh face-rest cover for each client. This ensures that your massage will be a healthy, hygienic and relaxing experience.

Do you offer Sexual Services?

No.

Our therapists are licensed professionals and do not offer any sexual services.

 

What should I wear?

That’s entirely up to you.

Some therapies can be done over your clothes if that is what you prefer.

When this is not possible, you will only need to undress to the level you are comfortable with.

As with everything about our services, your comfort is key.