CITY MASSAGE – TERMS AND CONDITIONS

In the interests of offering you the best possible service and protecting both our clients and therapists, use of our website and services is subject to the following Terms and Conditions. By using our website or booking a service through City Massage, you agree to these Terms.

Nothing in these Terms affects your statutory rights under UK consumer law.

1. 
   

   DISCLAIMER

   
   

While we endeavour to ensure that all information presented on our website is accurate, errors or omissions may occur. City Massage shall not be held liable for any damage or loss caused by reliance on information presented on this website. It is the responsibility of the user to confirm that information is accurate prior to booking.

Content on this website may be changed at any time without notice.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter which it would be unlawful to exclude under UK law.

2. 
   

   TERMS OF WEBSITE USE

   
   

These Terms form an agreement between the user and City Massage regarding the use of our website and services. By continuing to use our website, you agree to comply with these Terms.

3. 
   

   SERVICES OFFERED

   
   

City Massage provides professional therapeutic massage services. These services are intended for relaxation and wellbeing purposes and are not intended to replace medical advice or treatment.

Clients are responsible for consulting with medical professionals where necessary before booking.

City Massage operates as a booking platform connecting clients with freelance massage therapists. All therapists operate as independent contractors and are not employees of City Massage.

City Massage strictly prohibits sexual or immoral services of any kind. Any complaint relating to such conduct will be taken seriously and investigated accordingly.

4. 
   

   PROFESSIONAL SERVICE SCOPE

   
   

By making a booking, the client confirms that they understand and agree that services provided are strictly professional massage services only.

Any request for sexual services, inappropriate behaviour, harassment, intimidation, or disrespect towards therapists will result in immediate termination of the session without refund and may result in permanent account suspension.

5. 
   

   CANCELLATION AND REFUND POLICY

   
   

Clients may cancel or reschedule a booking free of charge up to 24 hours before the scheduled appointment time.

Cancellations made within 24 hours of the appointment will be charged in full and will not be eligible for a refund.

Failure to attend the appointment, failure to provide access to the location, or providing incorrect booking details will be treated as a completed booking and will not qualify for a refund.

6. 
   

   THERAPIST ARRIVAL AND SERVICE COMMENCEMENT

   
   

Once the therapist has arrived at the booking location, the appointment will be considered commenced.

If the service cannot proceed due to client cancellation, client absence, inappropriate behaviour, unsafe environment, or requests outside the professional scope of massage, the booking will be considered fulfilled and no refund will be issued.

7. 
   

   THERAPIST SAFETY AND CLIENT CONDUCT

   
   

City Massage operates a strict zero-tolerance policy regarding therapist safety.

Therapists reserve the right to immediately withdraw from any booking if they feel unsafe, threatened, intimidated, or if the environment is unsuitable for service delivery.

If a therapist withdraws due to safety concerns or inappropriate client conduct, the booking will remain fully chargeable and non-refundable.

City Massage reserves the right to suspend or permanently block client accounts where safety concerns arise.

Clients agree to provide a safe, respectful, and appropriate environment for the therapist at all times.

8. 
   

   MOBILE SERVICE AND TRAVEL COSTS

   
   

City Massage operates as a mobile service provider. Once a therapist has been dispatched, travel time and associated costs are considered incurred.

Where a booking cannot proceed due to client-related reasons after therapist dispatch or arrival, the full service fee remains payable.

9. 
   

   PAYMENT AUTHORISATION

   
   

By completing a booking, clients authorise City Massage to charge the full service fee in accordance with these Terms and Conditions.

All payments must be completed using authorised payment methods provided by City Massage.

10. 
    

    DISPUTES AND INVESTIGATIONS

    
    

City Massage reserves the right to investigate any complaint, dispute, or incident reported by clients or therapists.

During any investigation, refunds or payments may be temporarily withheld.

Providing false, misleading, or fraudulent claims may result in suspension or permanent termination of access to services.

11. 
    

    LIMITATION OF LIABILITY

    
    

While City Massage undertakes reasonable steps to vet therapists, therapists operate as independent contractors. City Massage is not responsible for the individual conduct of therapists or clients.

As far as legally permitted, City Massage’s liability shall be limited to the total cost of the service booked.

12. 
    

    CLIENT RESPONSIBILITIES

    
    

Clients must ensure that they provide accurate booking information including location, contact details, and service requirements.

Clients must ensure there are no medical conditions preventing treatment. If in doubt, medical advice should be sought prior to booking.

13. 
    

    WEBSITE SECURITY AND AVAILABILITY

    
    

While City Massage takes reasonable steps to ensure website security, we cannot guarantee that the website will be free from defects, viruses, or interruptions. Users access the website at their own risk.

City Massage reserves the right to suspend or modify website availability without notice.

14. 
    

    PROMOTIONS AND GIFT CARDS

    
    

From time to time, City Massage may offer promotions or gift cards. These are subject to additional terms presented at the time of purchase.

15. 
    

    USER CONTENT

    
    

By submitting reviews, comments, or other content to our website, users grant City Massage the right to publish and use such content for promotional purposes. Submitted content will not be treated as confidential.

16. 
    

    THERAPIST COMMISSION AND PLATFORM USE

    
    

Therapists working through City Massage agree to pay all applicable commissions within the agreed timeframe.

Failure to pay commissions may result in suspension or termination of therapist profiles and removal from the platform.

17. 
    

    INDEMNITY

    
    

Users agree to indemnify and hold harmless City Massage, including its staff, directors, contractors, and affiliates, against any claims, liabilities, damages, or costs arising from misuse of services or breach of these Terms.

18. 
    

    GOVERNING LAW

    
    

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.